Verizon’s DSL billing system is horrible

i won’t go into the details of many instances where their system breaks down, but i feel like ranting about how many frustrating hours i spent TRYING TO PAY for my internet service. you would think that they would look into multiple calls and emails notifying them of their completely broken payment site. you might also think that someone there would respond to maybe at least one of several numbered incident reports other than the automatically generated “Your-help-request-xxxxxxxxx-has-been-received” emails. it could even be possible that less than half my calls to the billing department might not get disconnected after waiting collective hours on hold.

nope.

after having finally finding someone coherent on the phone to set up automatic billing with my credit card, i got a creditor notice. they had entered the wrong account number. awesome.

i can see from other rants like this that Verizon as an ISP may be falling apart. it’s too bad they are the only option for internet service in my area.

/rant